NEW BOOK ALERT: Oops! I Prayed for Ice Cream — OUT NOW! ✨
Received a Misprinted Copy?
I’m Here to Help!
I sincerely apologise if you've received a misprinted copy of one of my books. I strive to ensure the highest quality in every product, but sometimes issues can occur during the printing process. Rest assured, I’m committed to resolving any problems quickly and effectively.
I understand how frustrating it can be to receive a book that isn't up to standard. Please accept my heartfelt apologies for any inconvenience this has caused. I’m here to help you get it sorted out.
1.Provide Specific Details
To assist me in resolving the issue, please provide the following information:
Description of the Misprint: Is it missing pages, incorrect formatting, blurry images, or something else?
Photos: If possible, take clear photos of the affected pages or areas.
Email these details to hello@danaonye.com with the subject line "Misprint Issue - [Book Title]".
2.Replacement or Refund Process
Depending on where you purchased your book, follow these steps:
For Amazon KDP Purchases:
Contact Amazon customer service directly to request a replacement or refund.
Amazon may ask you to return the misprinted copy or provide proof of the defect (such as photos).
They typically handle these issues quickly and will send you a replacement copy or issue a refund.
For IngramSpark Purchases:
If you purchased from a retailer, please contact them directly for a replacement or refund.
If you bought directly from IngramSpark, reach out to their customer service with the order details and a description of the issue.
3.My Follow-Up
Once you’ve reported the issue to Amazon KDP or Retailer/IngramSpark, please let me know. I will also reach out to the printing service to report the problem, ensuring that similar issues are prevented in future prints.
For Amazon KDP: I’ll contact Amazon KDP support with the details you’ve provided to help prevent further misprints.
For IngramSpark: I’ll report the issue to IngramSpark’s support team for investigation.
Ongoing Review and Monitoring
I take quality seriously and will monitor feedback to ensure that this issue doesn’t occur again. Your satisfaction is important to me, and I thank you for your understanding and patience.
Contact Me
For any further assistance, please don’t hesitate to reach out. I’m here to help!
Email: hello@danaonye.com
Website: www.DanaOnye.com